TERMS & CONDITIONS

Pink Pony Wellness
Effective Date: [Insert Date]

These Terms and Conditions (“Terms”) govern your use of the Pink Pony Wellness website and related services, including telehealth services. By accessing this website or using our services, you agree to be bound by these Terms.

1. No Medical Advice

The content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

A provider-patient relationship is established only after:

• Completion of required intake documentation

• Review and acceptance by a licensed provider

• Mutual agreement to proceed with care

If you are experiencing a medical emergency, call 911 or seek immediate medical care.

2. Telehealth Services

Telehealth services are provided subject to:

• Provider licensure

• Applicable federal and state regulations

• Verification of your physical location at the time of service

You must be physically located in a state where our providers are authorized to practice at the time of your appointment.

Telehealth services have inherent limitations, including the inability to perform certain in-person examinations.

3. Eligibility

By using this website and services, you represent that:

• You are at least 18 years of age

• You are legally capable of entering into binding agreements

• The information you provide is accurate and complete

4. No Guarantee of Results

Individual medical outcomes vary. Pink Pony Wellness does not guarantee specific results for:

• Weight loss

• Hormone optimization

• Aesthetic treatments

• Sexual health therapies

• Any other medical service

All treatment decisions are individualized.

5. Payment Terms

Unless otherwise stated in writing:

• Services are cash-pay

• Insurance is not billed

• Payment is due at time of booking or service

Fees are subject to change without notice.

6. Intellectual Property

All website content, including branding, logos, text, and design elements, is the property of Pink Pony Wellness and may not be copied or reproduced without written consent.

7. SMS / Text Messaging Consent

By providing your phone number, you consent to receive text messages from Pink Pony Wellness related to:

• Appointment reminders

• Scheduling confirmations

• Care coordination

• General practice communications

Message frequency may vary.

Standard message and data rates may apply.

You may opt out at any time by replying “STOP” or contacting us directly.

SMS messaging is not intended for emergency communication. Do not send urgent medical concerns via text message.

While we utilize reasonable safeguards, SMS communications may not be fully secure. For sensitive medical matters, we may direct you to a secure patient portal.

8. Limitation of Liability

To the fullest extent permitted by law, Pink Pony Wellness and its owners, providers, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• Website use

• Telehealth services

• Delays or service interruptions

Total liability shall not exceed the amount paid for the services giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Pink Pony Wellness from claims arising out of:

• Your misuse of the website

• Your violation of these Terms

• Inaccurate medical information you provide

• Failure to follow medical advice

10. Binding Arbitration & Multi-State Venue Flexibility

Any dispute arising from or relating to:

• Use of this website

• Telehealth services

• Medical services provided

Shall be resolved exclusively through binding arbitration.

Arbitration shall occur in:

• The state where services were rendered; OR

• The state where Pink Pony Wellness maintains its principal place of business; OR

• Another mutually agreed location

Pink Pony Wellness reserves the right to select the arbitration venue consistent with applicable law.

You waive the right to trial by jury.

11. Class Action Waiver

You agree that any dispute shall be brought solely in your individual capacity and not as a plaintiff or class member in any class, collective, or representative action.

12. Governing Law

These Terms shall be governed by the laws of the state in which services are rendered, without regard to conflict-of-law principles.

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Modifications

Pink Pony Wellness may update these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

CONSOLIDATED LEGAL & COMPLIANCE PAGE

Below is a recommended structure for a single “Legal & Compliance” page on your website:

Legal & Compliance

Pink Pony Wellness

Pink Pony Wellness is committed to maintaining compliance with applicable federal and state regulations governing telehealth, patient privacy, digital accessibility, and consumer protection.

This page provides access to the following policies:

• Privacy Policy

• Notice of Privacy Practices (HIPAA)

• Terms & Conditions

• Accessibility Statement

• Telehealth Consent (provided during intake)

Regulatory Compliance

Pink Pony Wellness operates in accordance with:

• HIPAA privacy and security requirements

• Federal and state telehealth regulations

• ADA accessibility standards

• State consumer data protection laws

• Applicable prescribing and licensure laws

Services are provided only in states where providers are authorized to practice.

Arbitration & Dispute Resolution Notice

By using our services, you agree to binding arbitration and waive the right to jury trial and class participation, as outlined in our Terms & Conditions.

​